Category Wireless

May the fourth carrier be with you

In the Berkman Center’s 2010 report on “Next Generation Connectivity,” the Harvard-based think tank classified Canada as a case of “regulatory hesitation,” due to the Canadian Radio-television and Telecommunications Commission’s less-than-enthusiastic willingness to discipline incumbent firms. This week’s release on wireless from the CRTC shows just how far we’ve come since then, but also highlights […]

Wireless Carriers’ High Flying Prices

Last week, Mobile Syrup reported that the big 3’s flanker brands, Virgin, Fido, and Koodo (including zombified competitor Public Mobile) would be raising prices on their wireless plans at the same time. Then, the news broke today that Bell, Rogers, and Telus, moving in lockstep, have quietly raised their prices for wireless services as well. Prices for plans […]

Rogers website still can’t get it right

Back in September, I wrote about confusing and misleading advertising on Rogers’ website. Their site was listing contradictory wireless data roaming and overage rates, making it impossible for consumers to make informed choices about the price of available services. I was somewhat surprised when a Rogers rep responded to my blog by thanking me for […]

Up for a Challenge

You might be surprised as I was to learn that Bell Canada was offering its customers cell phone service as early as the 1970’s. You probably wouldn’t be surprised, however, to hear that back then Bell was giving itself an unfair advantage to get a leg up on the competition. Forty some years ago, the […]

Rabbit Holes and Roaming Fees

The pictures above are screen caps, taken from the Rogers website on September 17, 2013. The first is from the “Plans and Pricing” page, and the second from the “small print” link at the bottom of that same page. 1024 kB = 1 MB , 1024 MB = 1 GB (FYI) Hold the phone. Is Rogers charging […]

Sparkling Lakes and Spectrum Auctions, Part 1

Bell, Rogers, and Telus have been collectively taking out full page advertisements in newspapers all summer long. You may have seen their most recent one, and I must say, it’s elegantly laid out. It’s split into two simple columns: on the left there is a picture depicting two kayakers navigating Maligne Lake, Alberta, which rests […]

Rogers CEO Won’t Take “No” for an Answer

On Friday, August 23rd, telecom journalist Greg O’Brien of published an interview with Nadir Mohamed, CEO of Rogers Communications titled “WIRELESS: Rogers is not taking “no” for an answer, says Mohamed. Government ignoring all outsiders.” The topic of the interview is the now familiar debate about the fairness (or perceived lack thereof) of the […]

Wireless: What is it Good For? (Absolutely Something!)

I’ve been eagerly anticipating the arrival of Susan Crawford’s new book, Captive Audience: The Telecom Industry and Monopoly Power in the New Gilded Age. Promotion for her work has been widespread recently, with notable examples being a review by Sam Gustin for Time and a radio appearance by Dr. Crawford on NPR’s “The Diane Rehm […]

Ottawa, Provinces set to Lock Horns on Wireless Rules

The Ontario government has just announced plans to introduce legislation aimed at curbing “cell phone shock” for consumers. With consumer complaints about wireless services skyrocketing, the McGuinty government’s decision to step into the fray and shake things up should be welcomed by Ontarians fed up with crummy service and unfair (even legally dubious) contracts. Ontario […]

“Consumer Code” Consultation Open for Comments

Today the CRTC announced a new consultation on whether it should consider instituting a “consumer code” to guide wireless providers’ retail services. Since 1994, the government has operated under the assumption that the Canadian wireless market is “sufficiently competitive” to ensure fair service for the public, and under that assumption has refrained from intervening in […]